Apple Inc said on Friday it has settled a security bug in its Facetime video software and that it intends to enhance how it handles reports of programming bugs after an adolescent and his mom strove for quite a long time to caution the Apple of the bug.
Apple said on Monday it would fix a defect in its FaceTime chat that enabled users to hear the sound of an individual they were calling before that individual picked the call.
The bug was found by 14-year-old Grant Thompson, who, alongside his mom, Michele, attempted to report the bug to Apple yet said their attempt to get noticed by Apple was futile until the issue was picked up footing via web-based networking media.
The group chat feature of Facetime was disabled by Apple on Monday as its engineers attempted to fix the issue. The organization said it has settled the bug on its servers and will turn on the component for clients again one week from now.
Apple expressed gratitude toward the Thompson family to report the issue. Grant Thompson disclosed to Reuters TV he was endeavouring to talk with his companion while playing a computer game when he found the bug.
Yet, it took Grant Thompson and his mom, who is a lawyer, nine days of telephone calls, messages, online postings and even a letter on Michele Thompson’s law office letterhead before getting a reaction from Apple, the family said.
“We need to guarantee our users that when our developers ended up mindful of the subtleties important to repeat the bug, they immediately turned off Group FaceTime and started work on the fix,” Apple said in an announcement.
“We are focused on enhancing the procedure by which we get and raise these reports, so as to get them to the ideal individuals as quickly as would be possible.”
The New York Governor Andrew Cuomo said: “The province of New York is investigating Apple’s inability to caution customers about the bug.”
Below is Apple’s reply to Macrumours on the issue.